Code of Conduct

Optima Factors, taking into account the current economic circumstances and in the context of the Arrears Resolution Process (ARP), which is established by the Code of Conduct under Law 4224/2013, is committed to helping its customers, who have been proven to deal with financial difficulties, to find a solution as regards the management of their non-performing loans.
The Code of Conduct is intended to enhance trust, mutual commitment and exchange of the required information between Optima Factors and its customers, in order for each party to be able to weigh the benefits and/or consequences of alternative solutions for non-performing loans with a view to selecting the most appropriate solution.

Below you may find the standard forms, available in greek:
  1. Information brochure
  2. Standardised Financial Info Statement for Individuals
  3. Standardised Financial Info documents for Legal Entities
  4. Minimum mandatory supporting documents for individuals
  5. Standardised objection Form
Regarding to implementation of the Code of Conduct, you can contact with Optima Factors ("Special Contact Points”) for further support, clarifications and/or relevant printed material: